Since its establishment, Arredindustria e Lory’s management has assumed a customer orientation investing in project of continuous improvement aimed at increasing the level of customer satisfaction and loyalty.

This has been possible thanks to a continuous focus on some values that are the basis of the company’s culture:

• Quality and functionality: products produced by Arredindustria e Lory are high end product able to satisfy also the most demanding customers
• Customization: the furniture of an efficient working environment often requires the development of ad hoc pieces of furniture and complements. Other than offering the standard items in the catalogue, Arredindustria e Lory produces products tailored to customers’ needs exploiting the organizational flexibility featured by the company.
• Innovation: an essential element for the success of every company is a never ending development and improvement of the production process. Arredindustria e Lory uses CNC machines and has automated over the years some phases of the process. Production lead time and time to market of new products have benne thus reduced.
• Service level: in Arredindustria e Lory the customer orientation materializes in a set of activities aimed at supporting the products’offer with customer services like the layout design, provision of customized informative material, free of charge offer preparation and installation.